Immun'Âge accepts on-line payments all over the world by all major credit cards, such as American Express, Visa, Diners, CartaSì, Eurocard.

You can also pay off-line by international bank swift made to:

The Best Raffaello s.r.l.
BAMAIT 3A301
IBAN - IT 21 Z 06055 21205 0000000 15092

Customers resident in Italy can also buy cash on delivery or with confirmed Bank Transfer (CRO).

For the Customers who are not resident in Italy the amount of the order will be automatically converted by the credit card bank into Euro.

All prices quoted by Immun'Âge are V.A.T. inclusive. Immun'Âge is not responsible for any taxes levied in other Countries.

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Immun'Âge in collaboration with @Pos SSB and Banca delle Marche uses a 128 bit SSL Thawte cryptography certificate for its e-commerce services, to guarantee maximum security in transactions.

	Thawte issues 128 bit SSL cryptography certificates. Having a certificate installed on your system means guaranteeing the security of transactions. Our system is a simple, fast and safe way to make payments directly online, using your Visa, Mastercard, American Express or Diners credit card.
	Cardholders are very well protected, because they provide their credit card details (card number and expiry date) directly to the @Pos Banca delle Marche circuit, and not to the store or service provider that manages the circuit. Banca delle Marche channels this data to the interbanking authorisation system and sends us the result of the transaction .

The e-commerce solution @Pos SSB guarantees confidentiality between the purchaser and the bank, using a cryptography system based on the SSL standard with 128 bit symmetrical key. It is an approved, safe payment system. The confidential credit card data are transferred, in encrypted form, to the safe server of Banca delle Marche and communicated to the authorisation systems via proprietary network.

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Products are normally shipped within 48/72 hours from receipt of the order and confirmation of payment if the products are in stock.

We ship worldwide with SDA Express Courier

Shipping is free of charge throughout Italy, shipping charges for other countries are calculated depending on destination. 

TRACKING SYSTEM 

Tracking on line is available at SDA website by filling in the form with the shipping number provided by email to the client. 

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If for any reason the customer is not entirely satisfied with the products purchased, Immun'Âge  will replace the products or refund his money.

To make use of the Satisfaction or Money-Back Guarantee you only need to follow the instructions indicated:

• Within 10 days from receipt of the parcel, the client should notify Immun'Âge the intention to return it, explaining the reason and indicating if you’d rather have the product replaced or have the money refunded. 
  
  You can either:
  
  Call us at ++39 0731 214682
  Send us a fax at ++39 0731 219337 
  Write an e-mail at info@immun-age.com 
  

• Return the product with the original packaging, accurately sealed and complete of certificates, instructions etc. to 
  
  Datamarche s.r.l - V.le Papa Giovanni XXIII, 12
  60035 Jesi (An) - ITALY 
  

• If the products are returned due to our mistake (e.g. wrong delivery) the delivery cost will be at our charge. 
  

• Within 15 days from receipt of the products returned, Immun'Âge will send the addressee the new products as a replacement, or the money will be refunded by means of not-negotiable check or bank transfer. 

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If you wish to cancel or modify a registered order please send an email to ordini@immun-age.com with your personal information and order number. We'll do our best to cancel your order but we cannot guarantee cancellation of orders already shipped.

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Immun'Âge protects and respects your privacy, according to Italian law 196/2003.

When you place an order at Immun'Âge mall you will be asked your personal data. This information allows us to process your order and to notify you of your order status. In order to insure safety Immun'Âge manages through Banca delle Marche all on-line transactions. We do not store your credit card details.

Customers who have joined Immun'Âge mailing list will regularly receive information on all our activities and the new products. In order to be removed from our mailing mist, please check the removal page.

Should you need further information about Privacy do not hesitate to contact us at info@immun-age.com

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